Customer Service

Accessibility & Inclusion

We’re listening – and here are answers to your most frequently asked questions.

Carter's strives to ensure that its services are accessible to people with disabilities. Carter's has committed resources to help ensure that its website is easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on,,, and make available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows,,, and to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

The accessibility menu can be enabled by hitting the link in the footer named Accessibility Support. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Carter's continues its efforts to improve the accessibility of its sites and services for those with disabilities.

In an ongoing effort to improve and remediate accessibility issues, we regularly scan,,, and with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

If you wish to report an accessibility issue, have any questions or need assistance, please contact Carter's Customer Support as follows:

Email: Phone: 1-877-333-0117

Your satisfaction is our number one priority. Our dedicated team is always standing by.