Customer Service

Domestic Shipping

We’re listening – and here are answers to your most frequently asked questions.
Shipping options, Curbside or Pick up in store | | offer combined standard flat rate shipping to most U.S. locations, including military addresses and U.S. territories. Express delivery is available at an additional charge.
Curbside and store pickup orders always ship free! Learn more.
  Standard Expedited Overnight
Delivery Time 3-8 days* 3 business days
Order by noon ET, allow extra day for orders placed on weekends or after 12pm ET Monday - Friday
Next business day
Order by noon ET, allow extra day for orders placed on weekends or after 12 pm ET Monday-Friday
Shipping Charges FREE with $50+ purchase
FREE shipping every day when you use your Carter’s Card, no minimum purchase. Learn more $6 for orders less than $50
$15 $25
Available where? All US states and Territories Continental US Continental US
PO Box Delivery? Yes N/A N/A
US Territories Yes, please allow up to 14 days N/A N/A
APO/FPO Yes, please allow up to 14 days N/A N/A
Skip Hop Delivery Yes, excluding APO/FPO addresses N/A N/A
Carriers Final delivery of most standard orders will be completed by USPS mail carriers. In some cases end delivery will be completed by UPS or regional carriers. Most expedited and overnight orders will be completed by UPS.
Notes * Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can. Please allow extra time for shipments to Alaska and Hawaii.

Please carefully review your shipping information before placing your order. We value our customer's trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information. Your order will be shipped the same day your order information is verified.

Carter's now offers international shipping to over 80 countries. Please click here for more information on international shipping.

To ship to more than one address, please create separate orders.

We make every attempt to ship your order complete with minimal excess packaging. However, in some instances your order may arrive in multiple packages.

Buy online and choose curbside pickup for free contactless pick up. For more on buying online and picking up in store, or by curbside, click here.

For late, lost, or items damaged in transit we sincerely apologize for any inconvenience this may have caused.

We do everything we can to ensure your experience at | | makes your life just a little easier, and your satisfaction is important to us. Please contact us at 877-333-0117 (toll free) or (706) 487-8712 for inquiries on your shipment, and we can initiate a thorough search of your shipment with the transit company.

For missing items it is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please use our Order History.

If the items are still unaccounted for please contact us at 877-333-0117 (toll free) or (706) 487-8712 to report an incomplete shipment, and we will check the status of your missing items.

Parcel Forwarding Companies If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Carter's is not responsible for lost or stolen packages.

Notice for Orders Shipped to South Dakota

Carter's | OshKosh B'gosh is not required, and does not collect South Dakota sales or use tax. Your South Dakota purchase is subject to state use tax unless it is specifically exempt from taxation. Your South Dakota purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means. The state requires each South Dakota purchaser to report any purchases that were not taxed and pay tax on the purchase. The tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website.

Your satisfaction is our number one priority. Our dedicated team is always standing by.