Customer Service

Contact Us

We’re listening – and here are answers to your most frequently asked questions.
Our staff is standing by to assist.

Email Us

Communication at your convenience.

For non urgent matters, use our email form to submit general inquiries and communicate with a representative at your convenience.

We're taking extra care of your package and our team. In some cases, online orders and customer service responses may take longer than usual. Thanks for your patience!

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Order Assistance

Online ordering, technical, and Carter's Rewards® assistance available toll free:

Call us
(877) 333 0117
  • Monday - Friday 8:00 AM to 9:00 PM ET.
  • Saturday - Sunday 9:00 AM – 5:30 PM ET.

Consumer Affairs

For general inquiries, including corporate information, retail store experience and product inquiries, assistance is available toll free:

Call us
(888) 782 9548
  • Monday - Friday 8:00 AM to 9:00 PM ET.

Media Inquiries

For all media inquiries, please send to email below: