Customer Service
Returns
We want you to be happy with your purchase. Return your online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code.
START A RETURNNot happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For your convenience, we accept returns for items purchased online by mail and also at any Carter’s or OshKosh B’gosh retail or outlet store in the United States, details below.
Your satisfaction is of utmost importance to us, and we do everything we can to ensure that your experience at Carters.com | OshKosh.com | SkipHop.com makes your life just a little easier. We welcome your feedback, so please contact Consumer Affairs at 888-782-9548.
For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool.
Mail your shipment to: Carters.com | OshKosh.com Attn: Returns Processing 625 Braselton Parkway Braselton, GA 30517
Note: we cannot process returns purchased from our retail stores by mail.
Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.
For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 877-333-0117 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.
You can return a gift for a merchandise credit. Your merchandise credit will be emailed to the email address associated with the order. Please contact us at 877-333-0117 to receive the merchandise credit at a different email address or return to original tender.
For your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S. Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online, may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.
Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.
| Original payment method | Refund method |
|---|---|
| Credit Card | Refund to original credit card, please allow up to 10 days for your financial institution to post your refund |
| Carter’s Card | Refund to Carter’s Card |
| PayPal | Refund to your PayPal account |
| ApplePay | Refund to your ApplePay account |
| Rewarding Moments Rewards &Discounts | We will honor any discounts for exchanges for same style(s) in different size/color. Rewards/Discounts used will be forfeited for returned products. |
| Gift Cards | ECard refund emailed to the email associated with order |
| Gift Orders (all payment methods) | ECard refund emailed to email associated with order. Please contact us at 877-333-0117 to receive the merchandise credit at a different email address or return to original tender. |
| AfterPay | Refund to your AfterPay account |
| Credit Card + Gift Card | Full returns will be refunded to both your original credit card and eCard refund emailed to address on order. Partial returns will first be refunded to original credit card up to original amount charged, any remaining balance will be refunded by eCard. |
| Cash (for store purchases fulfilled online only) | Refund by mailed check or eCard |
Return shipping fees may apply.
| I need to return: | You may return it: | Cost |
|---|---|---|
| Using UPS Ground by printing your pre-paid return label | To make a return as easy as possible, print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. If you use our pre-paid label, the shipping cost ($6) will be deducted from your return credit. | |
| By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives) | You are responsible for cost of return. | |
| Your online purchase may be returned to any company owned US Carter's or OshKosh B’gosh store. | No cost | |
| Orders Shipped Internationally | Please call us to issue a return authorization at (706) 487-8712 from M-F 8:00 AM to 9:00 PM ET and SAT, SUN 9:00 AM – 5:30 PM ET. |
Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter’s and OshKosh B’gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.
If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return.
Mail your shipment to: Carters.com | OshKosh.com Attn: Returns Processing 625 Braselton Parkway Braselton, GA 30517
*Please note that we cannot process returns purchased from our retail stores by mail.
To receive a refund for the original purchase price in-store, we will need the packing slip or gift receipt. All other returns will be awarded a merchandise credit for the current sales price of the item(s).
A one-time price adjustment for items purchased will be honored if you contact us within 14 days of purchase. You may also receive a price adjustment in Carter’s and OshKosh B’gosh Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available
Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 888-782-9548. Monday-Friday 8:00 AM to 9:00 PM ET to make arrangements to return the item to us by mail.
For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email us at customerservice@skiphop.com .
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United States