Customer Service
Contact Us
We’re listening – and here are answers to your most frequently asked questions.
Email Us
Communication at your convenience.
For non urgent matters, use our email form to submit general inquiries and communicate with a representative at your convenience.
We're taking extra care of your package and our team. In some cases, online orders and customer service responses may take longer than usual. Thanks for your patience!
Order Assistance
Online ordering, technical, and Carter's Rewards® assistance available toll free:
(877) 333 0117
- Monday - Friday 8:00 AM to 9:00 PM ET.
- Saturday - Sunday 9:00 AM – 5:30 PM ET.
Consumer Affairs
For general inquiries, including corporate information, retail store experience and product inquiries, assistance is available toll free:
(888) 782 9548
- Monday - Friday 8:00 AM to 9:00 PM ET.